Is poor customer service the norm in South Africa?

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Customer service in South Africa

Customer service, or the lack thereof, has been a bone of contention for many South Africans for a long time. Unfortunately, it is a known psychological fact that people exposed to an abnormal situation for a long time tend to accept that abnormal situation as the new normal, in time of course. South Africans have become so used to poor customer service that many now do not even expect good customer service. In fact, many people are taken aback when they are served in a professional, knowledgeable and friendly manner. They immediately experience this good customer service as abnormal! The normal situation is poor customer service; we are used to it and we expect it!

Consumers must carry part of the blame for the poor levels of customer service in South Africa. If more consumers simply move their business elsewhere, and inform the business offering poor service of the fact, perhaps more businesses will take steps to offer better service. If enough people refuse to accept poor service from a particular business, the owners or managers may just be jolted into action. It is of no use to fume in silence and to go elsewhere. Take the trouble to speak to the person in charge, to write a letter detailing the poor service or to lodge a formal complaint on consumer feedback sites. Always provide as much detail as possible: the date and time, the name of the employee that provided poor service and details regarding the nature of the poor service.

When complaining about poor customer service, never become insulting or emotional. The best course of action is to remain calm and courteous. This does not mean that you need to meekly accept a rebuff. Insist on feedback and persist in pursuing the matter. If it is necessary, try to escalate your complaint by speaking to next higher person in the hierarchy and if no satisfaction is obtained, move your business elsewhere and tell your friends and family about it.

It is time for South Africans to day no to poor service. However, things will only get better if we work together in refusing to accept poor customer service as the norm.

This article originally posted on and re-posted here with permission.

Happy Mother’s Day

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Happy Mother’s Day – a Daughter’s thoughts …

I was wondering why Mother’s Day so I just went to see what it was all about and this is what I read on the internet. Early Mother’s Day celebrations can be dated back to the spring celebrations to honor Rhea, the Mother of the Gods, in ancient Greek civilization, according to some sources.’

Here is wishing not only my mom, but all moms a very happy Mother’s Day.  She is my special person in this world.  I really love and wish you all the best on this beautiful day.  I hope that whatever you put your hands to will prosper and succeed.  It is my wish that you will be happy and live a happy and peace filled live.  I want only good days ahead of you, filled with love and laughter.

It is my wish that when you go to bed at night you sleep peacefully and when you wake up in the morning that the day is filled with love and laughter.  There can be a day or two with some interesting stuff.  But, I want to have you enjoy your life, enjoy who you are and love your life and who you are.

Remember when we were little girls and how we used to hang around your neck? Ah, those where the days … you looked out for us and today we can speak to you about anything under the sun.  You have good advice and look out for us still.

Happy, Happy Mother’s Day!


This article originally posted on and re-posted here with permission.

Author:  Yvette van Niekerk

Biography:   I have been writing my blog for the past couple of years and have been on Google+ for some time.  I love trying my hand at writing and hope to become a good writer.  I pray each day the Lord will inspire me to inspire people around me and give me the creativity I need to face the day.